Pretty Little Thing Refund and Return Policy Fashion is a huge industry with the online store based in Manchester. Pretty Little Thing is making waves across the globe. The brand is available across The US, France, and Australia in addition to the UK. But, not everyone has enjoyed their experiences in the world of Pretty Little Thing. Speed doesn’t necessarily mean high quality, and often delays in delivery mean it’s not at all fast.
One of the major issues when it comes to online-only fashion stores is that you aren’t able to return items to the nearest store to get an exchange or refund. You must put your money and time in the hands of a customer service team that you may not be able to meet in person. So, how do you obtain an exchange of a Pretty Little Thing?
Pretty Little Thing Returns Policy
If the item you ordered isn’t right for you or you decide to change your decision, Pretty Little Thing does not allow exchanges. It is necessary to return the item and place another order. When you receive your order, you will are given 14 days in which to exchange any item for to receive a refund. It is not allowed to wear or wash the items prior to returning them. Additionally, they must be in good condition with the tags still on. Hygiene seals need to be intact.
For reasons of health, Pretty Little Thing will not accept returns on jewellery that pierces or beauty products. If the product is found to be defective, it is recommended that you call customer service and return the product after 30 days. Returns are free in the UK, However, international customers generally need to pay for return.
What is the best way to deliver items from Pretty Little Thing?
For a refund, you need to send the items you don’t want at Pretty Little Thing. UK customers can return their items through a variety way. Return parcels via Collect+, Doddle, Royal Mail, Hermes or MyHermes Parcel Shop, or to You at Asda. They are all you need to print your own return label.
If you’ve lost the receipt included in your package, You can still return the items. Print your purchase from the order history page on your account online. You can also write a note inside the package with your name and the order number. Then, print the return label below and then take it to your local post office. International customers can make use of eParcel Returns or bring parcels to the post office. Make sure to keep the receipt!
Can Pretty Little Thing Refund Delivery Costs?
Pretty Little Thing has an obligation to compensate the cost of delivery delays, non-delivery or defective products. If you purchase Nominated delivery or Next Day delivery and the package doesn’t reach you within this time frame, you must request a reimbursement at a minimum of the difference between the price of the Express option and regular delivery.
When an item is damaged or defective, Pretty Little Thing should refund all delivery and return costs for postage. It is possible that you are not aware that, as per the Consumer Contracts Regulations, you can claim a reimbursement on delivery charges regardless of whether the item is defective or not. If you decide to return the items you purchased on the internet in the 14-day period following receiving the item, the seller is liable to pay you a minimum amount of the standard delivery too.
What is the time frame for Pretty Little Thing refunds take?
You will receive an email to confirm that your parcel was received from the store. After they have processed your return, you will receive a second email to notify you that this has been completed. In the second email, it will take between three and five days to see the money appear in your account. Pretty Little Thing aims to make all refunds as quick as they can. However, it is recommended to allow for 21 days.
If you don’t receive one of the notification email or refunds after this period, please contact Pretty Little Thing. If you’re able to show a clear picture of your receipt for postage and details about the item and the item, you should be able to get it. They will attempt to locate the return and issue a refund, even if the package has gone missing along the route.
Does Pretty Little Thing refuse refunds?
Like we said, you have to save the postage receipts. If you don’t hear with a Pretty Little Thing about a refund, and you then contact them to pursue it, they could inform them that they did not receive the package at the warehouse. The receipt proves that you actually sent the parcel, so you’re legally entitled to a reimbursement for the items that you no longer own.
If you don’t have a receipt, they may claim that you haven’t sent the return, and they may refuse to issue a refund. Always take pictures of the items as they arrived and then return them. This provides additional evidence should the seller an assertion that you returned a product that was damaged, like the presence of stains or tags that are missing. If you can, ensure that your photos are up-to-date.
The way to Complete the Pretty Little Thing Return
- Visit the Pretty Little Thing Return Portal powered by ReBound.
- Follow the instructions on screen (make certain you’ve got your order’s number as well as the email address you used to place your purchase).
- Send your unwanted items to us according to your return policies (all tags still attached and not worn). Make sure you include an original copy of your shipping note or order number
- eParcel returns cost $4 per order.
- Each item will have the return of its own.
- After Pretty Little Thing has confirmed the return, a credit will be made.
Where can I find my reimbursement due from Pretty Little Thing?
Did it take longer than 21 days from the time you posted your return via mail? This is the return and refunds timeframe of Pretty Little Thing, so after 3 weeks, you have to get in touch with them. If you’re in a limbo waiting to reply to you, explore other options. You can track your parcel with the courier service you chose to ensure that it was delivered to the warehouse.
Make sure to check with your bank to determine whether Pretty Little Thing has actually made the refund. If you didn’t receive the package at all, and you made payment via PayPal and you haven’t received it, you may make matters in the hands of your personal. Create a dispute with PayPal’s PayPal Resolution Center, then take the matter to a claim in case they are unable to resolve the issue. PayPal will reimburse you.