Petco Return Policy, Petco Returns and Refund Policies

Have you purchased a product from Petco recently and feel like returning it? Here is the full guide on Petco Return Policy, in which you will get to know the whole Petco Return procedure and the policy rules.

Petco Health and Wellness Company, Inc. is a pet retailer based in America. Petco sells certain types of live animals like; reptiles, guinea pigs, hamsters, small birds, fish, and mice for adoption, and offer other pet products and services for your pet.

If you are not satisfied with the product you have purchased, then Petco gives you the chance to return it to them. You will have to return the product within 60 days of the purchase date. We have explained the whole Petco Return Policy in detail, where you can get all the answers to your questions about the product return.

Petco Return Policy

If you want to return the product you have purchased from Petco, the procedure is very simple and easy to follow. You have to return the product within 60 days of the shipment date and Petco will gladly accept it. The product returns are absolutely free at Petco. The company will refund the money by the payment method used during the purchase.

Petco Return Policy Rules

There are some rules that you have to follow to return the product at Petco, which are explained below;

  • You have to return the product within 60 days of the purchase date.
  • You will have to pack the product carefully before returning.
  • The original cartoons of the product must be in a good condition when you return the product.

How to Return Item at Petco

Here we have provided all the information about returning any type of product you have purchased from Petco.

Petco Food Products

If you want to return any food product that you have purchased from Petco, then you will have to return it to the Petco online distribution center. You can not return the food item at Petco store or unleashed stores.

The online distribution centeraddress is mentioned below; Returns 257 Prospect Plains Road, Ste. B Cranbury, NJ 08512, You will get a refund of your returned product as soon as the company receives your shipment.

Petco medicine and pharmacy product

You cannot return the prescription medicine in the Petco store or by mail, instead, you can contact the Petco customer service number 1-877-738-6742, and they will help you with your issue with the product. Petco may provide you a refund of your purchase if the product is damaged or has an incorrect prescription.

Petco Live Marine product Petco guarantees that the live fish and invertebrates that you have ordered will stay alive for 30 days from the day you have received them. If not then Petco ensures to refund your money.

Petco Cali Vinyl Pet Flooring

To return the Petco Cali Vinyl Pet-friendly Flooring, you have to keep the below-mentioned rules in mind;

  • When returning, you must have the Cali Bamboo’s Return Authorization Form with you, which you must have received with your package.
  • The packaging of the product should be unopened Orin a good condition.
  • You will have to click the picture of the product and send it to Petco before returning it.
  • If you are not able to return the product within 60 days, you will suffer a 25% restocking charge.

After you fulfill all the rules mentioned above, you can contact Cali’s Petco support team at (888)788-2254and they will help you with the return shipments.

Petco Non-returnable items and exemptions

As per Petco Return Policy, there are some non-returnable items like; any live marine animals (saltwater fish, live fish, and invertebrates), grooming tools, dog training tools, personalized items, prescription food, or pharmacy items.

Some Petco return policy exemptions are; dog collars and leashes, electronics, filters or pumps, pet medication or vitamins, and pest control treatments. These products require a valid Petco receipt for an exchange or merchandise credit. Petco Return Process. There are two main ways to return the product you have purchased from Petco.

By visiting the Petco Store

You can return the product at the Petco store or unleash it within 60 days of purchase. You have to carry the printed store return receipt with you while visiting the store or you can show the receipt on your phone by using the Petco website or app.

To locate it on the website, go to the order history page and click on the view details. In the app, you can find it under my order section. You will also have to show the purchase confirmation email printed or on the phone.

By mailing

You can return the Petco product by shipping. You will have to keep the following points in mind while returning the product by shipping;

  • You can return the product to the Petco warehouse/fulfillment centers within 60 days of purchase.
  • Petco will start the refund process after they receive the product that you have returned by shipping.
  • Shipping charges are non-refundable.
  • You will receive the merchandise credit (gift card) email after your returned product has been received by Petco.
  • You can note the below-mentioned address to return the product by shipping;
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

Final Words

I hope this post helped you and answered all the queries you had about the Petco Return Policy. Petco tries to provide the best product they have and satisfy their customers, but if you are unhappy with your purchased product, then Petco gives you the chance to return the product within 60 days.

If you return the purchased product on time and by following the official Petco return policy procedure and rules, Petco provides you the refund of your purchase or the merchandise credit. We are glad to help you with the detailed Petco return Policy procedure and rules. For more such posts.

Leave a Comment